I ordered items from them on 11/30/24 my items was suppose to be shipped and delivered 12/19. on 12/16 I reached out to FN asking where my package is because it had yet to be shipped they claimed it was lost. I contact UPS and filed a claim. Days went by, items still not shipped and I kept contacting FN and then they admitted they hadn't shipped the items yet. I was requested a refund several times and they will lie saying my items are set to delivered on 12/19 and that since I have UPS open claim there's nothing they can do till UPS resolves the claim. When I went on twitter, I seen someone was in the same boat and they also opened a UPS claim and fn provided them with a refund. I screenshot the persons post and then FN reported my items will be delivered tomorrow and if I don't get it then they will refund me.