Fashionnova has lost a loyal customer. I place an order with them Oct 24th, knowing that they were going through a distribution change and my package would take longer than normal. I needed my package by Nov 9th. That was a three week window. As the date came closer and closer and I still hadn't got my package I called and emailed customer service asking for the status. I advised them multiple time if it won't be to me by the Nov 9th I don't want the package. They was never able to get me a clear response so I canceled the package and got a email stating that my package request was submitted. On nov 8th I got an email stating my order has been processed. I emailed them again letting them know I no longer need package and I requested for my order to be canceled. I didn't get a response back ( prior to I was getting response back). Nov 13th they delivered the package I email them again and got no answer. I look to see their return policy. They don't give cash back and you have to pay to send package back so I have to pay 15 dollars to send package back and I still haven't got a a response back or anything. I will not be ordering from them again, which is sad because prior to i never had an issues and even had items that was too small or something and I wouldn't return it.