I have been reading so many reviews with Fashion Nova. I have shopped with them going on two years and I love their stuff. I can’t tell you how many dresses i’ve ordered for special events and they always look amazing. Their jeans make you look so good too! However I ordered a dress from them in October and due to them changing to another warehouse, the shipping was incredibly delayed. I even ordered it fairly earlier on before I needed it and it was so delayed they eventually had low stock in my size even though I had already ordered it earlier and low stock was not notified on item. I had to cancel my order cause it wouldn’t come on time for the event I had, and I DID get a full refund. It was incredibly difficult to reach customer service though. I kept calling and calling, going thru the prompts over and over, and eventually got thru. I ordered a NYE dress on 12/7 and was very nervous that my dress wouldn’t come on time. But I received my tracking info today and it was shipped out! I feel for all the people who ordered on Black Friday and Cyber Monday though. Many people have not received a tracking number or anything. It’s a shame because they’re inventory is great, but they need to follow thru with their shipping and CS. They should ship out clothes in the order they were received, as that makes the most sense. It’s definitely gone down over time since they’ve grown so much and gained popularity. If anything, I would say do not order a ton of items at once, and if you have a certain event to go to, order at least a month in advance. Also try to steer away from ordering at popular times. I really hope they work on their customer service for sure!