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Britt
I had purchased some clothes from FashionNova.com. When I had received my order, I had just came back from a vacation and only opened the package today, July 3, 2019. When I tried on the clothes I noticed white splotches on one of the jeans. These splotches had been t there prior to me opening the packaging. When I had emailed the Fashion Nova customer service, they had emailed me back stating that there is a two day policy to get anything done about a damaged product. I was vacation and only got to open my package today. Also, I spent my money on these jeans and they arrived damaged. How is this my fault. Fashion Nova has these ridiculous policies that are meant to curve every complaint they get. It is their responsibility to ensure that their products are sent out in perfect condition and when it’s not, it is there duty to resolve the issue and practice good customer service.
5 years ago
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Fashionnova has a 2.0 average rating from 2,835 reviews

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