Rules of dealing with fashion nova. Read this if u are mad and want answers 1. There is a phone number u can call for a live person that actually does work now 2. Check the stitching along all of your products the moment you open your package. Do not wait days. U can only get a gift card for damaged items if u report it before 2 days. 3. Send an email with the damaged description, pics, and order number right away. And then call the cuatomer service number and tell them u recieved a damaged item and already sent an email with pics of damage. This will speed up the process. And dont forget to add in the email that the item is unwashed and unworn 3. Read the reviews before you buy. Everything acrylic is very oversized. Im normally a 9 or medium large in there bottoms but with acrylic im a small or xs. 4. With 2 piece sets beware. The top and bottom usually fit different. Bottoms being correct size and the top being too small 5. With rigid denim jeans always order 2 sizes up. With most skinny jeans u can order the correct size or one size down 6. Dont ever let them make u send back a damaged item thats under 50 bucks. hang up and call back to speak with someone else. Your second call will always know what the policy is and just let you keep the item and send u a gift card within 24 hours. Im 5 ft 6 weigh 150 and a 36dd. Im a size 9 to 11 in jeans and in 2 piece sets i usually get a small or medium In jackets i always size up or get a large. Rarely i will get a small or medium if reviews say its reaally stretchy. Also they have a new policy which pays for return shipping on a too small or too big item. Dont forget to make them send you a return label if u choose to return. Never pay for return shipping. I know all this because i have gone through every possible scenario with this company My whole closet is fashion nova and even though i get a lot of damaged items... I still love the styles. Also u can always sell your items on poshmark or mercari if u dont want a gift card.