Tips for shopping with fashion nova THERE IS A CUSTOMER SERVICE NUMBER TO CALL to talk to an actual person I call them a few times a month. Im always recieving damaged items. 18008660286 There is always a 30 percent off code available for the entire site. Never pay full price. Right now its fnfit30 it changes sometimes but the site always has a 30 off code. Call CUSTOMER service if u dont know it 1. As soon as you receive your package look over the stitching along all your clothing to make sure there are no holes or damage if you do find damage report it right away you cannot get a gift card back if you don't report it before two days 2. Take pictures of the damage and send an email with the description of the damage the order number and don't forget to state that the item is new unworn and unwashed send the email and then call the customer service number to tell them you received a damaged item and you've already sent an email over with the information 3. Never let them tell you you have to send a damaged item back that is not the policy if someone says that you can argue or hang up and call back the second person you talk to usually knows the policy and we'll tell you to keep the item and that it gift card is on its way to you. 4. the only thing that they can request you send back is an item that is more than $50 in the case that you need to return something damaged they are responsible for sending you a return label this is new so make sure that you remind them to send you the return label so you don't have to pay for return shipping since it's their fault they sent a damaged item. maybe the item is too small or too big in that case you may have to pay for shipping yourself but keep in mind if the item is damaged in any way a little hole or anyting they are responsible for return shipping if the item costed over 50. 5. On materials if you order something acrylic it's always going to be oversized normally with bottoms I'm a size 9 or a large in fashion Nova but with acrylic sets or sweater sets anything with acrylic in it you definitely want to size down I'm a small and extra small in acrylic.. In rigid denim u always want to size up 2 or 1 sizes. 6. People plz remember always read the reviews under the item you want.. They will usually give hints as to quality and sizing. If there are no reviews u just have to guess or wait untill there are reviews. In jackets i always buy a large. Im 5 ft 6 150pds 36dd Hope this helps I know all this because my whole closet is fashion nova. I know they suck sometimes but i love the styles.