The clothes are beautiful and they fit well. I received many compliments on the dress I had purchased, but take note of two things:
1 - when ordering shoes, I suggest ordering a size up
2 - should you want to return items, be careful of possible extra fees
I ordered shoes in my usual size which turned out to be too small.
Fashion Nova stated that I could return the shoes for a store credit and then I could order a new pair, but in such case, I would be charged an additional 50% restocking fee and should the item be returned in resalable condition.
In my opinion, the same applies to the seller.
If a seller expects an item to be in a salable condition, then the customer should also be entitled to an item that is in usable condition.
When a customer purchases a service or an item, they do so in good faith - good faith that the service or item is in a reasonable condition, which it was not: I ordered the correct size and was provided a faulty item.
I should not be penalized for wanting to return a faulty item.
5 years ago
Fashionnova has a
2.0
average rating
from
2,835
reviews
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