The first problem with Fashion Nova is that their sizing is very disproportionate. I had seen reviews on this particular dress (Sparks Between Us) stating that some sections fit perfectly while another section was too tight. I decided to give the benefit of a doubt. I purchased the dress. And of course, I had to suffer the consequences of my REGULAR SIZE IN EVERY OTHER BRAND being too small. Typical. This is why we shouldn’t shop online, kids. The same thing happened with a sequin jumpsuit I had purchased not long after. Problem number two is that when I emailed customer service, every time I was responded with the generic FAQ and ‘Helpful Tips’ that I had obviously already tried. I had to go back again and again stating that I had already taken these steps and was unsuccessful. And every time I was greeted with an insensitive email that was not thought out and clearly showed that no one had actually pulled apart my concerns and responded appropriately. And the most concerning issue is that they have actually disabled bad reviews from their website and social media sites so no one can see them. Very dishonest of any company to do. Fashion Nova is incredibly disappointing and there are plenty of product review videos on YouTube that relate to my concerns.