AWFUL LOUSY CUSTOMER SERVICE
I bought a Halloween costume online with the ad "Buy one get one free". My order was placed only to find out two days later that the costume I really needed was out of stock and the second one that was free has shipped. The problem is, had they notified me that my costume was not in stock, I would have asked to cancel the whole thing because the free costume was not not needed. Since it has shipped, I am liable to pay for partial of the costume and have to find myself another costume elsewhere. The customer service was super awful and bad. I talked to several stupid asses. One hung up after I asked for a supervisor and the other said there was no supervisor on hand. I was also promised to get a call back. No they just lie, lie, lie, and repeat the return policy like a machine. I understand their policy, but this is definitely the company's error. They did not have my item in stock, they ship partial and I am liable for it. If I return a costume, I may be liable for 50% restocking fee. WTF. You suck ass and I will make sure to keep posting bad reviews.
5 years ago
Fashionnova has a
2.0
average rating
from
2,835
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