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Anonymous
Order items and got them and they did not fit. I followed their procedures to return an item on their portal and they gave me a return label with someone else’s stuff so when I sent my stuff in I never received my credit. Oh and they do not give a refund they only issue a credit for the returned items. I worked with their customer service dept for servers days and she said she sent me my credit via email twice. Never received it, not even in my junk. I asked if they could send it to a different email address and they said they can’t do that. So I called and that was when they told me that the return label was for someone else’s items. So I don’t have the items or the credit that is owed to me. Horrible customer service and they certainly lost me as a customer and I intend on warning all my friends as well.
5 years ago
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Fashionnova has a 2.0 average rating from 2,835 reviews

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