Order clothing on 9/19/19, never received the order, contacted via email on 10/20/19 and no response. That's when I realized that the only email I ever got was the one from PayPal the day of the purchase saying that FNova took my money. I never got an email from Fashion Nova confirming my order, or any shipping updates. Had to open up a case with PayPal. Once PayPal contacted fashion Nova, amazingly I got a response to my initial email. They asked me dumb questions, like what's the email address associated with the order, what's the name on the order, what's the order number. I said my name and my email address is all right here, read the email! There is no order number because you never sent one, all you did was take my money. Then another rep got involved and was asking me the same stupid questions, ag as in going in circles. Per PayPal if you don't escalated to a claim within 20 days you can't do anything about it. My 20th day was a Sunday and also my birthday, but of course that's the day FN responded to my email. Checked my email Monday morning i got to read this: "We are unable to find any information on the order, since we weren't able to find this please file a dispute with your bank." I'm sure that when they got contacted by a PayPal they knew exactly when the 20 day window would end. And they think that I'm not going to go through the hassle of what I had to do next. Called PayPal and they said they can't reopen the case, so now I have to file a chargeback with my credit card company, and they want to know the details of what was ordered, I said I don't know because there was never an order confirmation, I have everything in writing about people taking my money and no other emails about the order. So how easy is it to find order details on something that we ordered two months ago? I would save the hassle and AVOID this Merchant at all costs, they'll take your money and then deny that you ordered anything, simple as that.