I recently placed an order that has a delivered status through UPS but I never received the package. I believe the package has been stolen. Upon contacting Fashion Nova I learned that within their policy is a clause that if the package has been "delivered" they will not refund or resent the missing items. They refuse responsibility, however, they do not provide their customers with any assurances. They do not require signature for the packages they deliver and therefore UPS can leave your packages anywhere which risks the package being stolen, especially if you live in a building like I do. They do not provide their customers with any way of recovering the merchandise or receiving a refund even though they do not do everything in their power to ensure you get your package safely. Very bad business practices and I will not be ordering from this company again.