I've ordered from fashion Nova before and I'm never had issues. But I ordered for their black Friday sale and it was the worst experience I've ever had I'm completely DONE ordering from them ever again. They charged me for customs on their website, then omitted that information to the carrier delivering the package and then insisted on me paying twice for customs. They refused to contact the carrier and let them know that I have paid instead took the money in their pockets. They don't offer you ANY FORM OF REFUND only store credit. so I ended up paying $400 for clothes that I didn't even get to where because I wasn't paying an extra $99 of customs. So now I'm out $400 with no clothes, and a gift card that I'm probably not going to use because I'm so f****** tired of dealing with them and calling them over the same issue. I'm never ordering here again. This was such a waste of my time.