The customer service is terrible!!! I placed an order for a dress I got my package with the wrong item. I called to get this resolved and was told that the dress was out of stock and they the money was going to get refunded to a gift card which took 24 hours for me to receive when I found that out I then told the agent to please send me another size since the original size that I ordered was out of stock. The agent stated he couldn’t do that and I had to place the order on my end which I couldn’t do since the gift card takes about 24 hours to me to receive. What I wanted to avoid is getting the size that I wanted to switch off to getting out of stock like the original one did. I waited for my gift card to arrive and placed an another order on 11/28 for a different size and my order still hasn’t gotten here due to it being out of stock second time(which is exactly what I wanted to avoid, oh and by the way I had to pay double the shipping due fashion nova not refunding back my shipping even after the hassle!), no email confirmation that it has shipped yet. Here I wait for a tracking # confirming my order has been shipped.