I made an order on December 6th for an outfit for the 23rd Christmas Party. After not receiving any information on it on the 10th i looked online and it gave an estimated shipping date of 12/23rd. I freaked. When I placed the order it said 12/13th for both orders. I tried all night on the 11th to get the "Fabulous Customer Service" to no avail. On the 11th Denise answered i was told to disregard the dates on the estimated shipping that they have a system glitch and both orders would be delivered on 12/17th and all items have been shipped. i asked Denise to please check again and she said she can guarantee they will get here on the 17th and apologized for me being upset with their service. So on 12/16th I get an email saying sorry for the delay due to backup issues with the warehouse the order has been delayed and there is no estimated shipping I can chose to continue to wait or take a refund or gift card. I call their office LIVID. I get Denise who now has amnesia and stated it was just an estimate and she can only provide me with the information they system gives and kept asking was there anything else she can help with anything else. I ask to speak with a supervisor she tells me the call cannot be transferred to anyone else. I then after another five minutes of back and forth ask for a refund now she tells me that I cannot have one. When I ask why she says do to the circumstances of the order. I ask her what are the circumstances and advised her the call was being recorded. Denise tells me since the order is only delayed I cannot get a refund. I tell her that I have an email stating to call if I was not willing to wait for the I don't know when you will get your order email she then told me to hold while she escalates and creates a ticket to see if I can get a refund. Save yourself and find another company to do business with. Today is the 16th and thanks to poor service of a company I have to start all over to find something to wear to this important event. Do not let the cheap prices and PAID celebrity endorsements fool you. This company is trash unless you are rich and famous.