On Dec 11, I ordered a coat from their Website. After placing the order, I got confirmation that it wouldn't ship until Dec 23 which was too late. I never got a confirmation email or order number. I called their "fabulous" customer service several times but got a message that no one was available. I emailed them and direct messaged them through social media with no answer. Finally got an email after mentioning BBB stating that I can't cancel the order. The only recourse is to wait until the product ships and then return it and then I will get a Fashion Nova gift card.