By far one of the worst companies to deal with ever! I purchased a pair of boots with a block heel and went to wear them two days after delivery. Without even stepping foot outside my house the heel falls off of one of the boots. Yes just literally fell off. At 1:58 am eastern time (when I returned home that evening) I sent them an email letting them know what happened and attached pictures to the email. It is beyond my realm of understanding how they repeatedly denied giving me any type of credit for this. They clearly do not stand behind their products and customer service is something that is not a top priority for this company. I mean the heel fell off the shoe for goodness sake!! Stay away from this company at all costs.