On December 4th I placed an order of 5 lovely dresses for my nieces Christmas present. I didn’t have my debit card with me so I used Apple Pay. Immediately after I realized my Apple Pay had my old shipping address.(I hadn’t used Apple Pay in a while) I think to myself no problem, customer service should be able to fix this in no time so I email them immediately. I receive the automated response and then 3 days later I receive a copy and paste response stating that fashion nova cannot make any changes to the shipping address and that I would need to get in contact with Ontrac but also that I would have to wait until my order shipped out to do so. On December 12 I received an email stating my order had been shipped and was arriving the next day. I submitted 2 requests to ontrac within 2 consecutive days and both times there was a generated response that they needed to get approval from the sender. I call fashion nova customer support and after 32 minutes I get a real person. I explain to her that I need them to give approval to Ontrac to change my shipping address. She wasn’t really understanding my situation and asked me to hold a total of 4 times. She finally told me that all she could do was send me an email stating that they approve the shipping address change but won’t be paying any additional fees, which is fine because I would be more than happy to pay to actually receive my package. Now having this email, I call Ontrac. I waited 49 minutes and then decided to hang up. Next day, my package was delivered to my old address. I email fashion nova and get a automated response. I tell them I did not receive my package and I just want what I paid for since I tried very hard to fix the issue the minute it happened. It’s been 3 different emails where I receive automated responses that don’t have anything to with my situation. My last email to them was along the lines of I just really want the items I paid for and I need someone to email me without using copy and paste. 5 days later I have received nothing. It is December 28th.