My daughter ordered a couple times, first time no issues. Second one we watched the tracking and it remained in process past the due date. After another week I investigated and found that they claimed we had returned the item which was untrue. They gave a credit and charged us for the return. I lodged a complaint and they gave my daughter a 25%off coupon instead. I lodged a second complaint demanding the refund and they responded they were busy and would review. Two note weeks and still no response. Based on prop reviews I believe this is their common practice and would avoid making any purchases. This company has fraudulent behavior and Count on customers being OK with store credit.