My package was not received upon filling out an ontrac claim with them and submitting it to them instead of ontrac they said the package said delivered and refuse to compensate me in some type of way for my $187 order. Hopefully bbb can solve my issue but do not order through them. I know the prices are tempting but when you don’t get a package with your items and they don’t refund or send a gift card to you it’s like giving them free money. The tracking is absolutely awful. My package said out for delivery until December 4th then it said delivered December 3rd I contracted fashion nova saying I didn’t get the package they told me on December 6th it was still out for delivery now they’re telling me it was delivered December 4th. Sooooooo upset but never again.