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Devera Rhoades
I ordered a package from Fashion Nova on 03/06/2020. I paid for overnight shipping which was an additional $19.99. They told me as long as I place my order before 1 pm, I will receive my package the next day. I ordered my items (Black Jumpsuit & Gold Studded Earrings) at 10:57:07 am. I got an email Saturday 03/07/2020 at 9:15 am stating that I have a delivery scheduled for that day. The driver of UPS put my order as delivered at 10:28 am, but there was no package delivered around my house at all. They even put that they left it at the front door. I have cameras that are on my porch and it was no signs of UPS on my porch not what so ever. I reported this immediately to UPS but no one has called me back. I've called several times and all they did was file a claim. No one checked with the driver, The store did not call me either. I asked several times for a supervisor, but no one has reached out to me yet. I contacted Fashion nova immediately to let them know whats going on. I am going to send in my Camera recordings to show there is no signs of a UPS driver dropping off a package in between 9:15 am & 10:30 am. PLEASE BE CAREFUL WHEN USING UPS TO SHIP YOUR PACKAGES THEY ARE TRYING TO THROW THIS INCIDENT UNDER THE RUG!
4 years ago
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