No stars I hit one just too be able too write this review My daughter purchased and item FN sent item too wrong address we requested help and a refund all we received were E-Mails from the mist unprofessional people I have ever encountered representative could not follow along with the issue waited 5 days after Kevin e mailed me just today the next dummy said file report with ups I will not chase a package that FN sent too the wrong address now they had correct address but sent it too wrong address I’m so sick of large companies just walking all over their customers I wonder how many customers they are doing this too everyday? I will not go away I’m a mother and you don’t MESS OVER MY CHILD no she’s not one of their thousands of celebrity customers but she just as important I want my child’s REFUND I will be filing a report with the BBB and contacting their state and my states attorney’s office Questions below No Refund at all