I normally don’t do online shopping. My homegirl put me on to Fashion Nova. I ordered from them for Valentine’s Day and received my order within a week with no delays or anything. I was getting updates on my order and all. NOW! I ordered from them on Monday morning. I received a confirmation for my order but my order was never processed! I have emailed and emailed and I am getting either no response or an automated response! From different people at that! There is no information on my package at all other than the amount I paid during this pandemic! And my address in which I am trying to understand why it hasn’t been processed and shipped! So today someone emailed me back saying they can resolve my issue but they need my order number and my address (which they should already have on file!) SO NOW IM FEELING SCAMMED! All of my information matches from my first order but the way they doing business got me feeling real scammed! I asked for a refund and got no response whatsoever! Not to mention I’ve asked 10 times where is my order!! Smh