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paige morgan
ill start by saying this is my 4th and probably last time ordering from fashion nova. my total is CA$445.28 + $20 express shipping = CA$465.28 SUMMER code (30%) gave me 133.68$ OFF total = CA$331.60 however.. my credit card got charged 465.28 so im conveniently missing 133.68$$ ... the exact amount of the SUMMER coupon.. I called their customer Service waited 22 minutes to get through, was on the phone for an hour 1 minute, she repeatedly put me on hold while she "spoke" with the support team who was not helpful one bit. They blamed it on the currency change, blamed it on my bank and told me to call them to fix the amount??? finally blamed it on not seeing the Canadian amount on their end so they couldn't help I was only charged @00 and something she said.. I have literal proof and screenshots of the bank, the Invoice, the completed transaction stating my credit card is getting charged 465 when the total was 331 ... the end of it they couldn't do anything. They did offer finally to try and cancel my order but i would need to sit on hold for a long time again for a maybe, i figured whats 133 to the 465 i already spent lets get the order and hope for the fkn best and most likely (depending how in love with the clothes i turn to be) never ever order from them again. Stay tuned, I will update! - pmorgs
4 years ago
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