One of the worst platform that you can work with either as a Buyer or as a Seller. And one of the worst Businesses in general !
As as Seller , Firstly they will let you run your services as long as you need , charging the most famous highest rate ever of 20% and another from the Buyer , then they would anytime suspend your gigs and kick you out specially when their algorithm makes your gigs shine on the top of a Buyer choices "unless" you start to "spend" what you earned on their platform , promoting your gigs or taking a training or whatsoever! The simplest way of doing it is picking up the easiest reason "Not complying with our Community Standard / Integrity / Policy " !! A policy that I doubt any of their staff read or understood ! Or whatever comes on their way !! They tend to find all the ways to diminish your business and they would accept anything from anyone of their Buyers that helps on that as long as it is against you!
P.S: Their decisions cannot be "undone" and not "discussable" :)
As a Buyer , nothing special on the platform except a huge enormous security system that hinders the innovation and the proper discussions with Sellers !! On other similar platform , you can Video call the Seller through any meeting app ! In fiverr , the maximum would be to find a data entry specialist ! They are trying to expand .. true , but with their mentality in how business and innovation being managed, how would you expect to have a Business Plan through a seller from USA , who is not vetted and probably staying in Bangladesh and not the cute lady that you see her profile photo ! Only cause the platform read the IP address , easy to bluff !
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