I’ve been a loyal Fiverr user, but my recent experience has been incredibly disappointing. I hired a seller for a project, but the delivered work was full of fraudulent practices and copyright violations. As someone without programming skills, I initially couldn't verify the quality myself, but the seller was struggling with their team to get the software working. They were practically begging me to mark the order as complete, and in good faith, I did. After a month of continued issues with the software, I had a programmer from Holland review the code, and he discovered that the seller had copied content from different applications into mine. After confronting the seller, they agreed to cancel the orders (#FO83193B8C708 and #FO61E7330EA84), but despite this mutual agreement and solid evidence of fraud, Fiverr refuses to issue a refund. Fiverr's position is that, because the orders were completed more than 14 days ago, I’m not eligible for a refund. However, this isn’t just a case of delayed dissatisfaction – the work was clearly fraudulent from the start, and I’ve provided Fiverr with extensive evidence, including a document detailing the issues and screenshots of the seller admitting fault and agreeing to the cancellation. To make matters worse, the seller has refused to return the money directly, leaving me with no choice but to rely on Fiverr’s mediation. Unfortunately, Fiverr’s support has been unhelpful, sticking to their policies rather than addressing the fact that I was scammed. Fiverr’s marketplace should be a safe place for buyers, but this experience has left me feeling frustrated and unsupported. I trusted Fiverr to help resolve fraudulent activity, but their lack of action has me considering legal steps and filing complaints with consumer protection agencies. This experience has completely shattered my trust in Fiverr. If you’re considering using Fiverr, be cautious, especially when it comes to their refund policies and handling of seller misconduct. I sincerely hope Fiverr takes action to protect buyers in the future, and I still hope I can recover some of the money I’ve lost.