Terrible, We arrived 15 mins prior recommended plus additional 15 mins before departure time. We we're early... and standing there with 4 other random riders and the bus never showed after waiting a full hour after departure time hoping the bus was just late..?.. We called customer service and was disconnected 2x before talking with a representative. The representative told us the bus was there and you/we all missed it. We requested a refund and that was denied!!! We requested a refund for our return trip and was giving a voucher instead and no refund. Very disappointing indeed. This trip was important. Also the loss of time, monies and a huge inconvenience with drop off and pick up arrangements. If I could give Flixbus a ZERO STAR RATING I WOULD. Thanks for taking our money and leaving us stranded!