Cheap tickets = Cheapest quality of service + non-refundable taxes Our bus was supposed to leave at 7:30pm and we were asked to be at the venue 30min early. After 45 min waiting, we got an SMS saying the bus is delayed by 45 min. We had now waited for 1.5hrs. There was absolutely nobody we could talk to at the venue. They have a namesake counter that was locked an unmanned. Multiple flixbuses came and dropped people off and went and all those drivers said they don't know, they can't help. On calling customer care which got connected after 20min, we were rudely told the refund will be issued only of the bus is 2hrs late and they don't know the reason for the delay, they also don't know when it was going to come or if it was going to come at all. The tracking link never worked. After waiting for 2.5 hrs, we never got notified that the bus was not going to turn up. We made different arrangements at 11:30pm in the night. My very senior parents had to sit on the dirty sidewalk all this while - hungry and tired of walking in NYC. I would give them minus 10 stars if I could.