Flixbus is a most dishonest bus company, unreliable and lie to the passenger. After Flixbus representative made a mistake and resulting I missed my bus, they instead of correct their mistake, they lied to me and the company won’t even care about their dishonesty, and told me that I have to pay for all the damages. I have missed my connecting bus to London at Lille, it was caused by the wrong information given by Flixbus Chief Lille. When I was at the Lille bus stop at 2:35pm and asked the Flixbus Chief Lille, about the bus information ( the bus to London departure at 2:45), he told me that the bus was not here yet, most bus drive doesn't speak English, also the Bus Stop is at the street of outside of train station, there was no monitor or any other information for the bus arriving or departure, so Flixbus Chief Lille was the only person who I can depend on, he asked me to sit down and wait. About 15 minutes later, he came to me and told me that the bus has left. he said that he made an announcement, but it was in French, I don't speak French, so I didn't know that the bus was actually parked there already. The Flixbus Chief admitted that he had made a mistake on this bus, so he called the Flixbus dispatch and see if the bus could stop at any of gas stations, I would take the taxi there because the bus just took off about 5 minutes, the dispatch told him that they would contact the bus driver and ask him to turn around to pick me up. I waited about 1.5 hour, and there was no bus coming back, so I asked the Flixbus Chief again, he tried to book me another bus for 18:10, but he could book that bus, so he called the dispatch again, after he spoke to the Flixbus dispatch, he told me that they couldn't book me for another bus, the solution is that I should buy a Eurostar train ticket, after I arrived in London, I should send both tickets ( bus and Train to Flixbus, they will refund me both ticket money. I asked him again that is for sure, he said to me with booking number, there will be all the explanation from his supervisor, so the flixbus will certainly refund my money. He wrote me an email address and his title for this refound. After I wrote email to Flixbus customer service,and verifying from Flixbus Chief Lille, they refused to refund my money and told me that it is just too bad that this has happened to me.