My advice to new users DO NOT USE THIS BUS! My first purchase went terribly bad with damages of 300€ of hotel booking in Victoria, London. My bus was scheduled for 21.55 pm on 01/11/2023. Apparently the bus was cancelled. We only learned this while at the bus stop B5 in Rooseveltplaats Antwerp. I did not receive an email or an sms. The following day I struggled to reach them. When I did, I was greeted with "oh we sorry this happened" The woman on the phone had nothing to say other than promise a refund. That's not enough. I have to incur expenses for a journey I didn't make. Flixbus broke our journey to London. Broke my daughters heart of her best hokiday destination and destroyed my wallet of hard earned cash. I'm very disappointed! Horrible service.