I’ve taking flixbus many times since they first started up in Canada in 2021. Terrible dishonest company. At first it was super affordable and reliable when they wanted a good reputation when they were new in Canada, however the last 4-5 times I’ve taken Flixbus in the past year the experience has been consistently awful. They are consistently late by hours had to wait 4 hours at the bus pick up location in the middle of the night and they make it impossible to get a refund or trip date change charging you and extra $35 if you want to switch dates. The last and final time I took flixbus I was travelling from Ottawa to Toronto we waited for the bus for 3 hours and when I finally called customer service they told me that the bus “already picked up all the passengers and left the city 40 minutes ago” during the time me and 15 other passengers were waiting at the bus stop. The bus never showed up and the company refused to give refunds as the bus driver inputted into their system that they arrived at the destination without actually showing up to pick up the passengers. I will never use this company ever again there are so many other bus companies that are way more reliable and much cheaper in the long run. Do not risk it! Terrible terrible customer service.