To All Potential Travelers: Beware of FlixBus! Their negligent practices and lack of care for passenger safety and security are alarming. I hope my experience serves as a stark warning to choose your travel services wisely and avoid the distress and danger posed by FlixBus. I am writing to share a deeply distressing experience I had with FlixBus, which I hope will serve as a cautionary tale for all potential passengers. Due to their gross negligence and apparent theft practices, I urge you to think twice before choosing their services. A Journey Marred by Negligence and Reckless Behavior Incident Details: Date: May 6, 2024 Passenger: WP Booking Number: 3159768032 Route: N2471 Narrative: On May 5th, I boarded a FlixBus service from the Greyhound Terminal in Atlanta, GA, heading to the Greyhound Terminal at Union Station in Washington, DC. The departure time was scheduled for 1:45 PM, but the bus was delayed. During the journey, after a few scheduled stops to pick up and drop off passengers, the driver authorized a 20-minute stop for passengers to stretch their legs and/or purchase food. Despite being just six feet away from the bus during this stop, I was abandoned and stranded by the driver. This resulted in the loss of my backpack, which contained essential medications with prescriptions, my work computer, passport, important documents, and other personal items. The incident caused significant emotional distress, exacerbated my pre-existing health conditions, and led to further hospitalization. Additionally, my lost belongings were traced to locations in Brooklyn, NY, indicating theft or mishandling by FlixBus. Health Background: I had just recovered from severe health issues requiring hospitalization at St. Cloud Hospital and Orlando Hospital for rapid atrial fibrillation and asthma. My health necessitated the constant availability of my medications and essential documents. Reckless Driving: On May 6, I boarded a FlixBus from Atlanta, GA to Washington, DC. Despite the rainy conditions, the driver, of Chinese descent, drove recklessly and ignored my safety concerns. Stranded in Raleigh, NC: During an authorized stop scheduled by the driver, Raleigh, NC, the driver yelled 20 minutes break, for passengers to stretch their legs or purchase food, if need to. I briefly disembarked, as many other passengers did. Despite being just six feet away from the bus, the driver departed without any warning, leaving me stranded near a closing gas station. The driver did not honk or make any effort to ensure all passengers were on board before leaving. This negligent behavior is contrary to my consistent experiences with FlixBus drivers allowing passengers 10-20 minute rest breaks during stops. ### Efforts to Retrieve Belongings: Stranded and distressed, I attempted to contacted FlixBus’s emergency line multiple times to retrieve my belongings, including vital medications. Each call was met with indifference, and despite assurances, no effort was made to secure my belongings or communicate with the driver. I was eventually assisted by an agent in Richmond, VA, who arranged for me to catch the next bus to DC after recognizing the urgency of my situation. As every call made to their Emergency Line, I was reassured call after call, my property will be secured once it arrives at the final destination (New York, NY) off the bus I boarded in Atlanta, GA. Vital Items Lost: My backpack, containing my work computer, passport, important documents, and essential medications, was left on the bus. Repeated calls to FlixBus’s emergency line were met with indifference, and no genuine effort was made to retrieve my belongings. Arrival in New York City: Upon arrival, I was told my items would be processed through Lost and Found, despite assurances they would be returned promptly. My repeated efforts to recover my essential belongings was in vain. Stolen Items: When I went to the police, we traced my MacBook to two locations in Brooklyn, NY, indicating theft. Although, FlixBus only ask for 14 days to find your suitcase/belongings. The loss of my backpack, suitcase, and critical items has had a devastating impact on my life, leading to severe health complications and another hospitalization. Severe Consequences and Negligence Emotional and Financial Distress: The entire ordeal led to significant emotional, financial, and health-related distress. I lost a client and the possibility of making up to 75k in just one client, in addition my essential belongings, and important documentation, including my green card and passport, approximately costing me over $5,000.00, just to replace everything I lost. Hospitalization: The stress and lack of essential medications resulted in another hospitalization on May 15, 2024, at Montefiore Hospital in the Bronx, NY. a) Emotional distress by not having my medication needed for my chronic asthma and heart condition, resulting in another emergency hospitalization on May 15th. b) Emotional distress caused by the incident and the subsequent handling of my belongings. c) Financial losses, including costs to replace my green card, passport, and other essential documents. d) The value of the stolen or lost items, including my work computer and personal belongings. Thanks!