Utter refusal to help a client after they messed up I book the first bus at 6h15, 1h+ delay, then driver proceeds to do a cigarette break then another break at a gaz station after 10 minutes of driving. We get to Lyon, and get stuck in traffic (i got the first bus to avoid this), at the end I missed my doctor appointment, and waiting for a solution with the clinic I cannot take the return bus. They offered me a 3.04 euros refund on the return ticket, in credit... So a day lost at work, surgery consultation appointment lost, and money not refunded. No effort whatsoever, has been done to care for customers time, money or mental (nor physical) health. I reported this at the French consumers protection, and I'll be taking this court. Unbelievable.