It is important you avoid this bus company if you value your life. I have never been on a bus like this before. SCAM & DANGEROUS 1) Charged me money for a cancelled ticket despite it being cancelled well in advance of the departure date. This is now being contested with my bank as bus company is non-responsive. 2) The rebooked bus (as we needed to depart earlier) crashed into a truck. It was put out of service only for all of the passengers to be left stranded on the side of the road. (See attached pictures). Bus company did not care for our safety and I am still waiting to hear a response. This ticket price is also being contested through my bank. 3) The return journey from Rio to São Paulo resulted in us arriving 45 minutes late. The bus struggled to get over hills and had warning signs going off on dashboard. ** Moral of the story- busses are not taken care of and are very rickety. Extremely disappointing and the owners should be ashamed of themselves **