I took this Flixbus ( a green bus) from London Victoria to Cardiff. The bus stopped for a while at Newport and even changed drivers. When I alighted at Cardiff, my bag was missing. Notably, unlike other bus services I have used in UK, the bus driver did not get the luggage for the pasangers. Everyone got down there to get their bags. Upon reporting, the best they did was to say that they would wait to see if someone would return it. They did not check their Cameras to see what may have happened to the bag, to carb future occurrence. They were not even bothered that important travel documents were lost aboard their bus and that I was stranded. All my emails to explain why I had to find that bag and proposing that they check their Cameras went unanswered. Their online tracking system of the lost items is also a sham. It is customized to give you an automated response that ' they have found something that matches the description of your item, and that they are checking to see if it actually is yours'. After about a week of seeing this same message, they then email you to say that they did not find your luggage because no one has returned it to them. Imagine being stranded in a foreign land and this is all a service provider can do. Terrible. DO NOT MAKE THE SAME MISTAKE I MADE OF USING FLIXBUS. SAVE YOURSELF THE TROUBLE OF BEING IN THE HANDS OF PEOPLE WHO KNOW NOTHING ABOUT CUSTOMER SERVICE.