This is absolutely one of the worst companies I have ever seen in my life. They lied on their website about where the bus would pick us up stating that it was 2 minutes walk from the airport. It was actually a 40-minute drive and we couldn't make it. When we were unable to make it, we wasted 30 minutes on the phone only to be told that they would refund our money minus almost the entire amount of the transaction as a transaction fee. By the way, before we were even able to get anyone on the phone we waited through a long list of automated options, and when we remained on the line as instructed to get a live person, the system hung up on us. We tried several times in the same thing happened every time. Only when we selected the emergency option did someone eventually come on the line--and wasted more than half an hour of our time telling us they were sorry but they could not do anything to help. A guy named James refused to give us his badge number or to refer us to a supervisor as we requested. I would rather crawl on my hands and knees in the freezing cold than get on one of their damn buses. Please, simply refuse to do business with this company. They are trash.