PLEASE DO NOT BOOK FLIXBUS - SAVE YOURSELF HASSLE AND MONEY Flixbus has let us down on both outbound and inbound journey, we were meant to take the bus from London Ontario to Toronto Union. On the confirmation, it said one thing and when we checked the boarding point it said another. We ended up missing and then were driven to Toronto by a family member. On our return from New York, the connecting bus back to London Ontario was meant to leave 8:15 and our New York bus was meant to come in at 7:45, that got delayed by half and hour and our connecting bus left even earlier than 8:15 so we missed that connection. The next bus was meant to leave at 11:15 PM, clearly we had left 6:30 AM that day so were unable to wait so took Megabus back home for which we paid $98, Flixbus never refunded anything back to us and below response was sent, never using these folks again: Delays are often caused by events we cannot control, such as traffic jams, road works or weather conditions. If a departure is more than 120 minutes late from the scheduled departure time, and a customer withdraws from the trip, a refund can be claimed. According to EU-Regulation 181/2011, delays of less than 120 minutes are not eligible for any compensation. We regret that we cannot meet your request in this case. Thanks for your understanding. Kind Regards, David from FlixBus