My mother needed a bus ticket as she doesn’t like to drive long distances and her destination wasn’t far enough to fly (3 hour drive) she wanted a bus that would stop near by her home and didn’t want to travel downtown. 15 hours ago I booked a ticket on Flix Bus. I had never heard of this company in my life but they have a stop 15 minutes from her home. So I booked it and I accidentally booked it a week off (wrong dates). When I woke up this morning I realized the dates were off and attempted to change and then cancel the ticket but the website automatically charges a fee equal to 50 percent of the fare paid. I figure I would contact them and have it changed as it is a genuine mistake. I initially contacted them on the website as that seemed like the only option and I was informed in more than one way that a change without the fee was not possible. I then tried contacting them on Facebook and I was told the same thing. I then found a customer service number and called only to be told the same exact thing but in a crazy turn of events, I was then told by the “customer service agent” that he couldn’t help me and he hung up on me and when I tried calling again in order speak to a supervisor I was hung up on twice. They won’t even speak to me at this point. At no point was I rude or belligerent. This is my first experience with this company and obviously my last. Is this the normal level of customer service for Flix or am I missing something here? This is the most bizarre experience I have ever had with a company.