We decided to try flixbus because their prices were very competitive, well there is definitely a reason. I booked a roundtrip from asti to Rome and back. The first trip to get us to Rome changed 3 times in the 3 weeks before our departure, which is ok, but today, day of departure, i tried logging in with my itinerary number and the app said that the trip was canceled or changed and to add the new itinerary number (which i did not have of course) So I called the customer service and they told me that they had to cancel my bus but gave me an other traveling option for the same price. So instead of having an overnight bus directly to my destination I know had to stop in a parking lot in the middle of nowhere at 11:30 pm and wait there for 3 hours for another bus to take me to my final destination. There was no way to get a refund just a voucher for an other trip, and because they told me only 3 hours the departure i could not do anything but getting this 2 busses. Here I am in a cold parking lot on a bench for 3 hours with no open place to go for 3 hours. Awful. Cold. Snd in the middle of the night. I have meetings in the morning and i will not be able to sleep all night. And no refunds. I will never use this again!!!