Ordered trainers on Dec 4th as a Christmas present for my 5yr old son. Got email Dec 7th from Footlocker with a UPS tracking number stating they would be delivered Dec 9th. On Dec 10th I got an email from Footlocker saying the parcel should have arrived. I tracked it at UPS and it was showing it was still in transit and there was an issue/delay. I contacted Footlockers live customer service and got nowhere, as I wanted to confirm why they were saying it was deliverd when it clearly wasn't. I gave them all the information and all I received was multiple emails with the chat transcript from the live customer support. The email says you are able to reply, so I replied asking for an update and got nothing. I emailed, completed new live chats and still nothing. Got to January and I decided to contact UPS. They said I should get Footlocker to request a parcel trace as they're the supplier. As there's no customer service phone number to contact Footlocker, no one responds to emails or follows up on the live customer service chats, there's no way of doing that. I ended up requesting the trace via UPS myself. UPS have since said that the package is lost and requested I complete a compensation form to get the money back from them that I paid for the trainers, but this is still subject to a review, even though they've confirmed the package is lost. So after all that its now Jan 25th and I have no trainers, no repsonse at all from Footlocker, no update from UPS and no refund!! I will never order from Footlocker again!