Foot Locker Reviews

Name: Foot Locker
Rating: 1.61

1.6 Rating 272 Reviews

15 %

of reviewers recommend Foot Locker

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Metrics

1.6

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service on the face of this earth. Stay away ! Save your money and good energy and shop somewhere else. Unskilled people, poorly trained. Such a shame!!!”

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Posted 1 week ago

“I had a bad experience with the owner of the foot locker in Brockton MA located in Westgate Mall. I went there to return an item but I loss my receipt. Charged on my credit, very easy to locate if he wanted to help out. He replied and told me" without the receipt there's nothing I can do and its in our policy. I told him it shouldn't be like " I should have a store credit and all other store do that and if you continue with that policy you will loose customers. All of the sudden this guy start yelling at me, even ask me to get out of the store, Call the security to kick me out. I was trying to deescalate the issue: I got out of the store. I just want to advice you guys with this owner. This guys is rude and violent be careful with this store.”

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Posted 2 weeks ago

“I have a bad experience in foot locker in redsea mall, I see the tag of shoes is 391 sr. And Im very excited to buy this shoes but when I'm going into cashier, he ask me payment 510 sr, how come? Why you put the tag and you didn't sale like a price tag? I'll never experience like that in whole my life I'm so disappointed on foot locker redsea mall, I tell all my friends social media influencer to post in tweeter also Instagram and TikTok. The cashier is very terrible, didn't say anything to apologize in happened.”

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Posted 2 weeks ago

“Foot Locker is a must-visit for sneaker enthusiasts. With a wide selection of brands and styles, you're sure to find the perfect pair to elevate your look. The knowledgeable staff is always on hand to offer expert advice and help you find the right fit.”

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Posted 2 months ago

“Kaydin @ store # 307126 at Oak Park Mall in Lenexa, ks has the WORST attitude. I’d say customer service in shoes is not for him. If this purchase wasn’t for my kid before he starts school…. His body language and tone was enough when I happened to pick up the item to purchase and it doesn’t have a price tag. Do I dare talk about his demeanor when the cashier couldn’t figure out how to do an electronic gift card.”

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Posted 3 months ago

“I just buy some shocks from here around 3 weeks before the brand name is ZB ohh my god. I have never expect from here like old stock which is your promotion.”

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Posted 3 months ago

“Horrible, anything everytime I order something it's gets canceled there website should be more up to date Jd Sports waybetter always get what I ordered and never get canceled.”

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Posted 3 months ago

“This is the only place I shop..”

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Posted 3 months ago

“It was ok to say the lesz”

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Posted 3 months ago

“The foot locker in American is okay. Very slow looking for the shoes. When paying they left alarm didn’t notice they left it went back for to foot locker for them to take it off. The worker gave attitude when doing it didn’t give a receipt either. Making this experience horrendous.”

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Posted 4 months ago

“The service in your Bluewater branch is absolutely abysmal. Staff standing around having a chat with one another, ignoring customers. Will not return.”

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Posted 5 months ago

“It’s was the best store they made me feel welcomed!”

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Posted 5 months ago

“I ordered shoes from here and they were stolen and footlocker did not want to resend shoes or give money back”

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Posted 5 months ago

“Great customer service all the shoes are of great quality the sale prices are unmatched”

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Posted 5 months ago

“I’m happy to shop at Footlocker I get that shoes and clothing I want and the workers are so helpful”

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Posted 5 months ago

“I enjoyed the different varieties of shoes they have. Customer service is great.”

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Posted 5 months ago

“Good service never has anything good tho”

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Posted 6 months ago

“Is your delivery person they know how to read? Or not?why there keep on calling and asking me where is my location?i mention my address and store name in delivery details.hes already in the delivery area and since he didnt know where is it.he said he will do it by tomorrow.what kind of delivery person do you have??we are paying the delivery charge but you service is too slow!!!!”

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Posted 6 months ago

“Looks very comfortable to wear”

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Posted 6 months ago

“Theifs among theif bought shoes there they have gone white after2 wears shameless service.”

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Posted 7 months ago

Foot Locker is rated 1.6 based on 272 reviews