Foot Locker Reviews

Name: Foot Locker
Rating: 1.61

1.6 Rating 284 Reviews

15 %

of reviewers recommend Foot Locker

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Metrics

1.6

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service from Footlocker St Lukes, and Sylvia Park Auckland. They just throw the boxes of shoes at you to try on and walk away, or dont even come back with the shoes you asked for. No customer service. You are only selling shoes, get it right. Staff always standing around talking. Will never shop there again,”

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Posted 2 weeks ago

“No help whatsoever will never order here again”

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Posted 3 weeks ago

“Making a purchase through footlocker.com was the worst experience I’ve ever had. I was asked so many personal questions such as my ethnicity, my age, my birthday, my gender it wouldn’t let me go past the questions. It took me a long time to make the purchase and when the shoes arrived, there were scuffed, and there was glue coming out of one side I would never ever go on footlocker.com and purchase anything ever again.”

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Posted 1 month ago

“I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip. Canada Post then went on strike by the time I mailed it to her. Anyway, she finally gets the shoes and they are too small. She takes the brand new shoes in the box and the receipt to Footlocker to just EXCHANGE for a bigger pair. We didn't want a refund, so no money back. She was told no she couldn't do that, because it was past 45 days. No explanations would work with Footlocker, even with the postal strike which held up the delivery etc. I even phoned Head Office and spoke to a representative there AND a supervisor and nothing could be done. The stupid thing is...we would have also been spending more money had they let us do the exchange, because the new shoes we were getting was a newer model and more expensive, so we were willing to pay the difference. And the original shoes cost us $210!!!!! NEVER NEVER again will I buy another pair of shoes from Footlocker.”

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Posted 2 months ago

“Don’t ever buy from this footgear locker.com . Never get your item on time and never any confirmation whatsoever when will you recy your item. If you put your order # to check status if your order they always say wrong order number.”

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Posted 2 months ago

“The worst of the worst you can deal with. NEVER NEVER NEVER NEVER NEVER buy anything from their website. communication is ZERO, customer service ZERO. promises for someone will communicate TRIPLE ZERO.”

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Posted 2 months ago

“First time buyer, they advertised free shipping by joining their club, and I entered my information twice, and kept getting error messages. They got an extra $8.99 shipping out of me. I won’t shop there again.”

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Posted 3 months ago

“Product I ordered did not match description of product I received. Footlocker refused to offer a replacement which is illegal under the fair trading act in nz. What absolute scammers”

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Posted 3 months ago

“This company allows other people to use your phone number to create accounts. They have no mechanism to verify who the phone number belongs to. They simply tell you use another phone number. Even though only one phone number could be used to create an account. How in God’s name you’re gonna tell me I can’t use my cell phone number to create my own. Then to make it worse, you’re going to protect the motherf***er using my number! Whatever happened to text or email verification. Footlocker lost it, buy a kick from a company worth shopping with.”

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Posted 3 months ago

“My Nike uptempo bottom came off”

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Posted 3 months ago

“A huge thank you to Rex for always assisting us. Great service and very accommodating. Keep it up..”

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Posted 3 months ago

“Worst customer service on the face of this earth. Stay away ! Save your money and good energy and shop somewhere else. Unskilled people, poorly trained. Such a shame!!!”

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Posted 4 months ago

“I had a bad experience with the owner of the foot locker in Brockton MA located in Westgate Mall. I went there to return an item but I loss my receipt. Charged on my credit, very easy to locate if he wanted to help out. He replied and told me" without the receipt there's nothing I can do and its in our policy. I told him it shouldn't be like " I should have a store credit and all other store do that and if you continue with that policy you will loose customers. All of the sudden this guy start yelling at me, even ask me to get out of the store, Call the security to kick me out. I was trying to deescalate the issue: I got out of the store. I just want to advice you guys with this owner. This guys is rude and violent be careful with this store.”

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Posted 4 months ago

“I have a bad experience in foot locker in redsea mall, I see the tag of shoes is 391 sr. And Im very excited to buy this shoes but when I'm going into cashier, he ask me payment 510 sr, how come? Why you put the tag and you didn't sale like a price tag? I'll never experience like that in whole my life I'm so disappointed on foot locker redsea mall, I tell all my friends social media influencer to post in tweeter also Instagram and TikTok. The cashier is very terrible, didn't say anything to apologize in happened.”

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Posted 4 months ago

“Foot Locker is a must-visit for sneaker enthusiasts. With a wide selection of brands and styles, you're sure to find the perfect pair to elevate your look. The knowledgeable staff is always on hand to offer expert advice and help you find the right fit.”

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Posted 6 months ago

“Kaydin @ store # 307126 at Oak Park Mall in Lenexa, ks has the WORST attitude. I’d say customer service in shoes is not for him. If this purchase wasn’t for my kid before he starts school…. His body language and tone was enough when I happened to pick up the item to purchase and it doesn’t have a price tag. Do I dare talk about his demeanor when the cashier couldn’t figure out how to do an electronic gift card.”

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Posted 7 months ago

“I just buy some shocks from here around 3 weeks before the brand name is ZB ohh my god. I have never expect from here like old stock which is your promotion.”

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Posted 7 months ago

“Horrible, anything everytime I order something it's gets canceled there website should be more up to date Jd Sports waybetter always get what I ordered and never get canceled.”

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Posted 7 months ago

“This is the only place I shop..”

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Posted 8 months ago

“It was ok to say the lesz”

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Posted 8 months ago

Foot Locker is rated 1.6 based on 284 reviews