NEVER ORDER FROM FOOTLOCKER ONLINE...EVER! My son used his Christmas money to order shoes. We read through all of their "guarantees" and I felt it was going to be ok. Nope! The shoes came as expected but did not fit. So we start the process of returning them. What a joke! None of the proper information was online. Had to call customer service to see where to send them. Cost me an extra $26 to ship them back. We waited until it was received at the warehouse and called to see when the refund would be processed. Were told 3-5 days. Waited 10 days...no refund. Called again, got someone else, was then told 30 days!! I said no way. Got a supervisor. Was told it would be processed in 72 hours. Waited 120 hours...no refund. Called again, was told another 3-5 days. I bet I will NEVER see my REFUND!! They are a scam and unless you have money to give away I recommend you never use them. This is exactly why people are scared to order online. Unacceptable Footlocker! Shame on you!!