This complaint is directed at Foot Locker because it's the parent company to Champs Sports. Before drafting this complaint, I researched Foot Locker to understand their philosophy, and in doing so discovered that CEO Richard Johnson launched a business campaign for kids and defined it as "a purpose of empowering and inspiring youth culture." I have purchased a lot of shoes from Champs over the past few years. Mostly for my young kids but sometimes for gifts. The customer service has been good and the selections are fine. This complaint is solely about the inappropriate music we heard playing loudly over the Champs intercom during our shopping visit where the song lyrics liberally dropped F-bombs and MF-bombs. Keep in mind kids have to enter Champs stores to try on shoes so parents can't just leave them at home. Plus, this store is located in a mall next to other merchandisers where families also shop. When I complained to the checkout person, she said "It doesn't bother me." When I asked the manager about the music, he said "Corporate controls the music programming". What a shame that CEO Richard Johnson feels his higher purpose includes using profanity to "empower and inspire" impressionable children. A 2019 Forbes magazine article ends with a Johnson quote, "We have to really think about how we honestly put the customer at the center of everything we do and say, 'Hey, we get it.'" No Richard, you really don't. [References: Forbes March 29,2019 Forbes magazine article titled "Foot Locker Gets Back To Center Of Sneaker Culture By Focusing On More Than Shoes"; 2019 Money, Inc. Article: "10 Things You Didn't Know about Footlocker CEO Richard A. Johnson"]