I can't believe the horrendous service and experience I have endured through Footlocker. After ordering my child a christmas present in early November, I was told it had been cancelled and refunded over a week after placing the order. When I saw the item had come back in stock, I rang customer service to discuss the item. I didn't want to have it cancelled on me again and risk disappointing my son. The man on the phone assured me there was plenty of stock and that if I placed the order then it would be alright. Well, eight days after I placed the second order, I had received ZERO communication from footlocker. So I had to spend MY DAY on hold waiting to have one of your customer service officers tell me that... she doesn't know. 'We're still looking.' I said that I needed to know so that I could organise an alternative gift if Foot Locker had once again failed to provide a product they had said they could. She said it would take her THREE BUSINESS DAYS to get an answer to me. Meaning she wanted me to wait 12 days to learn if I could even receive the gift, and then wait another 5-7 business days to have it delivered. I said I needed to know, and what happened? she was then able to find out that they had no stock with 3 pushes of a button. Clearly, Footlocker was well aware there was no stock for DAYS, but decided that I didn't need to know that. This is without a doubt the most disappointing online shopping experience I have ever had. I also wanted to ask the customer service consultant if there were any other colour ways with the size i'm after but... she decided she'd had enough of talking to me (after about 10 minutes) and i didn't even get the opportunity. No idea how i'm supposed to get something in order for Christmas now, but I hope other chains begin to get the stock you do so I can shop elsewhere.