Never ever shop here!!!! Customer service is atrocious!!! In store and online!! I went into store and wanted a pair of shoes, which I asked the lady at the desk for size to try on. She said she would go and get the shoes and then just never came back with them, she just stood behind the till chatting to her work colleagues. After 15 minutes, I was walked over to her and asked her if she had those shoes. She said.. oh no sorry we don’t!! Well thanks for telling me!!! She then said she would order me them online. So I did! Once they were ordered, I never got a confirmation email! Then after 2 weeks the shoes still had not arrived. So I went online for a live chat with an agent, but the only thing I could get through to was a robot, which was very unhelpful. After a while, he then told me my order had been cancelled!! But I had got no email informing me of this! The money was still out my account and I didn’t have a pair of shoes!! I have been trying now for 4/5 days to get in touch with a human to try and give me my refund, as I cannot go back into store as I live no where near the shop, I was just visiting!! I would be put in a queue of 22 people and it would take me an hour and a half to get to number 4 in the queue, then it would kick me off and I would have to start again!!! It’s an absolute joke! They are unprofessional thefts! Still not spoke to a human and still have no shoes and no money back!! Never ever ever shop here!!!!!!