I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip. Canada Post then went on strike by the time I mailed it to her. Anyway, she finally gets the shoes and they are too small. She takes the brand new shoes in the box and the receipt to Footlocker to just EXCHANGE for a bigger pair. We didn't want a refund, so no money back. She was told no she couldn't do that, because it was past 45 days. No explanations would work with Footlocker, even with the postal strike which held up the delivery etc. I even phoned Head Office and spoke to a representative there AND a supervisor and nothing could be done. The stupid thing is...we would have also been spending more money had they let us do the exchange, because the new shoes we were getting was a newer model and more expensive, so we were willing to pay the difference. And the original shoes cost us $210!!!!! NEVER NEVER again will I buy another pair of shoes from Footlocker.