Why you should NEVER buy “on-line” and pick up “in-store” at Foot Locker. It’s beyond frustrating and the service is “horrible”. I would have given them a zero but that wasn’t a choice. I ordered shoes on-line on a Friday with same day in-store pick-up. Went to the store Friday evening, had the shoes in my hands that I ordered but was told at the register that they couldn’t let me have them because although I had received an e-mail confirmation from Foot Locker, it wasn’t the one with a bar code. The store associates were not interested in helping resolve the situation because they didn’t want to call the on-line customer service #. I had to call while in the store and finally got a hold of someone after waiting for 20 min. The on-line customer service associate said there was nothing they could do for me because I was in limbo without the e-mail that had the bar code. I asked to talk with an on-line supervisor to see if they could push the e-mail with a bar code to my inbox, but the on-line associate opted to hang up on me. No e-mail with bar code received on Saturday, Sunday or Monday. I called Foot Locker about my order on Monday evening and was told that it takes 24 hrs to process an on-line order. So I asked the logical question that wouldn’t that mean it’s next day pick-up instead of same day pick-up. The insisted that it would be same day pick-up even though the last time I checked a day has 24 hrs, not to mention that now it’s 3 days later. This evening I found out that my order was canceled by Foot Locker because even though I was holding the shoes in my hands on Friday, now they’re not available at the store (or so I’m told). What’s most puzzling is that they don’t get it. Maybe they could hire some IT people who understand that technology can solve their issues and that real time order fulfillment and inventory management is a basic expectation!