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Savhannah
I hate Footlocker. I ordered some shoes for my daughters birthday and they have been processing for 3 days now. So I decided to call and see what’s up.. so I call and they tell me since the day I placed the order that it couldn’t be fulfilled.. mind you I’m calling 3 days later... so I’m on hold for 10 minutes and during the call I “surprisingly” get the cancellation email.. well then when I talk to a supposed manager, which I find out later isn’t a manager, he tells me it’s the systems fault I never received the email.. uh you JUST said you’ve known since I placed the order it was NOT fulfillable and I’m JUST getting my cancellation email.. so it took me having to get a hold of them to get ANY kind of information. Footlocker your customer service sucks. I will not ever purchase from your store again whether online or in store.. then you offer me 25% off my next order LMFAO your store is pitiful and your ways are worse. I work in retail I understand mistakes happen but to try and push it off like it’s nothing and that there was no decency to even attempt to reach out to me and let me know the order is not going to be able to be fulfilled is ridiculous. I know reviews matter and I am definitely leaving one on every single app and social media available.
4 years ago
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Foot Locker has a 1.6 average rating from 270 reviews

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