All was well until pudding. My daughter had fruit on skewer with chocolate sauce, I ordered tiramisu.The ladie came back to tell me there was no tiramisu but I could have the chocolate equivalent. I said ok. It arrived and it was an awful experience. A tiramisu is creamy, full of flavour, this tasted like water and had no texture, no creaminess. My daughter spat out the fruit in chocolate because it tasted weird. I tried it and the chocolate was the same watery texture and no chocolate flavour as I had on my pudding. I complained to the waitress and her answer was: we don't make it here, just serve it, I said that's no excuse for serving this. I then looked at the menu and saw that I wasn't given a tiramisu equivalent but a VEGAN cake, hence the no creaminess (as the tiramisu was described) or flavour etc was never going to be an equivalent. I still cannot beleive the cheek of still charging us after we complained and the poor excuse given considering this was advised to me as being the same as tiramisu but chocolate flavour, and it failed in all accounts. I have been telling just about everyone I have seen since then. I want an explanation as to how you could sell me this as the same, and ignore my complaint and I was the one advising the waitress of what she actually told me to get was made of?!?! Shameful staff training, poor customer service.
4 years ago
Frankie & Benny's has a
4.2
average rating
from
185
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.