I cancelled a card I have made to go out 14th September 2017. I cancelled it on 6th 7th August. This was hard work explaining thatI couldn't make any changes myself from myAndroid tablet. Poor functionality of site. I then had to email every day and call the advertised number which ispiirky manned to ask why it still hasn't been cancelled. Having done this for a week I got an email with cancelled next to the card ref number. Few I thought thank goodness as I'd split from the r ed violent. I am horrified to learn that today the card has in fact been pisted to my ex. Can you imagine my horrible ed and embarresment. The consequences will be dreadful. It is hard work getting a reply or a simple request done. This is so bad I have complained to the Ombudsman and have sent a copy toRuchard Pepper the Director of this tin pot company. They outsource everything and have no or lack of control over requests etc. If you just send a card with some chic's or something fine. But if you request a cancellation I7T WILK NOTBEDONE even when they have promised it will be. They've had over 6 weeks to cancke UT and even though they typed cancelled next to my order still sent it 6 weeks later. Well it's another 4.99 isn't it. Theft. I'm still waiting for a refund. Disgusted.